FAQ

ACCOUNTable! Card Frequently Asked Questions

Is ACCOUNTable! a bank?

ACCOUNTable! isn’t a bank in the traditional sense we’re a FinTech company that offers digital banking services and all ACCOUNTable! accounts are FDIC insured through Axiom Bank, N.A. up to $250,000 per account.

What type of account is my ACCOUNTable! account?

ACCOUNTable! provides each user with a reloadable prepaid card, backed by Visa®. This card has a unique routing and account number just like a bricks and mortar bank. The ACCOUNTable! Card can used to withdraw cash at any ATM. May be subject to ATM fees.

It can be funded through ACH direct deposits. You can also load funds onto your card through the GreenDot Network at participating retailers. Subject to card and balance limits. Fees apply.

Is my money insured with ACCOUNTable?

Yes, all funds deposited to your ACCOUNTable! Card are FDIC insured through Axiom Bank, N.A. for up to $250,000 per account.

Where are you located?

Our Headquareters are located in Mississippi, USA.

Where is the card manufactured?

The card is designed and manufactured in Tennessee, USA

Can I use my card outside of the United States?

The ACCOUNTable! Card can be used anywhere in the world where Visa is accepted.

Is there a daily limit for ACCOUNTable! accounts?

The ACCOUNTable! Card has a spending limit of $10,000 per day. You can withdraw up to $5,000 / day, $1,000 / withdrawal from an ATM in a single day.

You can find more information on deposit, spending, & transfer daily limits on the Cardholder Agreement:

https://accountablecard.com/cardholder-agreement/

Is there a limit for how much I can fund the account?

The maximum amount that can reside on your ACCOUNTable! Card at any given time is $10,000. You can transfer funds into your ACCOUNTable! Card of a maximum of $5,000 / transfer. You can make up to 10 transfers into your ACCOUNTable! Card of a maximum $10,000 / day.

You can find more information on deposit, spending, & transfer daily limits on the Cardholder Agreement:

https://accountablecard.com/cardholder-agreement/

My ACCOUNTable! Card was declined, but money was taken from my account. Why?

Sometimes a hold can occur if you don’t have enough funds to cover charge. If you have any additional questions or concerns, please contact our Customer Care / Customer Support Team at CardSupport@Accountablecard.com and they will sort this out.

How do you calculate the exchange rate?

Transactions outside of the US are considered international transactions and fees will apply. Please refer to your cardholder agreement for more details. If you conduct a transaction in a currency other than U.S. dollars, the merchant, network, or card association that processes
the transaction may convert any related debit or credit into U.S. dollars in accordance with its then current policies. Visa currently use a conversion rate that is either: (1) selected from a range of rates available in the wholesale currency markets (note: this rate may be different from the rate the association itself receives), or (2) a governmentmandated rate. The conversion rate may be different from the rate in effect on the date of your transaction and the date it is posted to your account. We will impose a $0.75 charge + 3% of the transaction amount (including credits and reversals) for each transaction (U.S. or foreign currency) that you conduct outside the 50 United States and the District of Columbia (including foreign websites
).

Online Payment Limits

The ACCOUNTable! Card allows up to 5 online payments per day. This is intended to protect your ACCOUNTable! Card from fraudulent activity.

You can find more information on deposit, spending, & transfer daily limits on the Cardholder Agreement:
https://accountablecard.com/cardholder-agreement/

Daily Funding Limits

You can fund your ACCOUNTable! Card up to a maximum of $5,000 / day with a maximum balance of $10,000 permitted on the card.

You can find more information on deposit, spending, & transfer daily limits on the Cardholder Agreement:

https://accountablecard.com/cardholder-agreement/

Customer Care / Customer Support Hours

ACCOUNTable! Live Support is available Monday – Friday 9amEST 5pm PST. Feel free to email us at Cardsupport@Accountable.com.
ACCOUNTable! Support is unavailable during Federal Banking Holidays
.

Support through IVR/Voice Response is available 24/7.

I cannot remember my PIN

If you cannot remember your PIN, you can change it in the mobile application.

I tried my PIN 3 times to complete a transaction and my card was declined

If this was a PIN transaction and your card was declined, either there were not enough funds on the card to complete the transaction or the PIN entered was incorrect.

For your safety and the security of your card balance your card will be blocked for further transactions after 3 incorrect PIN attempts. You will need to contact customer service to correct the issue. You can reach them by email at CardSupport@Accountablecard.com.